Please allow 1-2 days for your order to be packed and shipped. If an item is out of stock, you will be notified immediately. Shipments typically arrive within 2-5 business days of ship date. All orders are insured, and a tracking number will be emailed to you after the label is created. At this time we do not offer international shipping.
We are not responsible for lost or stolen packages that ship without a signature requirement.
Orders over $250: Free Ground Shipping (normally $15)
Orders over $500: Free 2nd Day! (normally $25)
Please note: All packages over $1000 will require an adult signature, and will be sent via UPS or FedEx. If it will not be possible to obtain a signature at a residential address, please provide us with a business address or contact us about having a package held at a local FedEx Office location.
If you are unhappy with your online purchase, you may return regularly priced merchandise within 10 days of receiving the order for a full refund, less all shipping charges. Sailor is not responsible for loss or damage of return shipments.
• Items must be returned within 10 days of receipt in original packaging and unused condition.
• If your order qualified for free shipping, we will deduct the shipping charges from the refund.
• Items that arrive worn or in otherwise different condition from when they shipped will not be accepted for return.
• Special orders/custom orders are final sale.
• Fragrance and apothecary are final sale.
• Discounted items are final sale.
• Large ceramics and ceramic wall hangings can only be returned in person.
Please note: Our in-store return policy is different from our online return policy. Items purchased in-store can be exchanged within 10 days with original receipt for exchange or store credit only.
Email us for a Return Authorization number. We will send you a prepaid label and return instructions. When we receive your item, we will credit your original method of payment, less all associated shipping charges. Return shipping fees are the responsibility of the customer unless product is determined to be defective or damaged. If you choose not to use our prepaid label, we strongly recommend using an insured, traceable carrier for your package as we are not responsible if the returned item is lost or damaged in the mail. Please package and insure accordingly.
All orders shipped within Illinois are subject to 10.25% sales tax.
All orders shipped within Massachusetts are subject to 6.25% sales tax.
We can work with several of our artists to create something customized for you. All special orders are considered final sale, and no exchanges or returns will be accepted. Timelines for this kind of work can vary widely by project, season, and artist. If you are interested in placing a special order with us, please contact us for more information.
Accidents happen. Necklaces get snagged, people lose earrings and natural wear and tear occurs. Don’t hesitate to contact us if your Sailor purchase needs to be fixed, and we can advise you on how best to proceed. We’ve seen it all, and we’re happy to help. Please contact us for more information.